Vision Boost Glasses
Website: VisionBoostGlasses.com
Effective Date: 22 February 2026

1. Overview

At Vision Boost Glasses, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a simple and fair returns and refunds process in line with UK consumer protection laws.

This policy explains how to return items, request a refund, and what conditions apply.

2. Your Right to Cancel (Cooling-Off Period)

Under the UK Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving your goods for any reason.

To qualify:

You must notify us within 14 days of delivery
You must return the item within 14 days after notifying us

3. Eligibility for Returns

To be eligible for a return:

The item must be unused
The item must be in original condition
The item must be returned in its original packaging
All accessories (case, cloth, etc.) must be included

We reserve the right to refuse returns that do not meet these conditions.

4. Non-Returnable Items

We may not accept returns for:

Items that show clear signs of use or damage
Items returned without original packaging
Items returned after the 14-day return window
Any item that has been customised or personalised (if applicable in future)

5. How to Initiate a Return

To start a return, please contact us:

📧 Email: [email protected]

Please include:

Your full name
Order number
Reason for return
Photos (if item is damaged or faulty)

We will respond with:

Return instructions
Return address confirmation
Any required return authorization

6. Return Shipping Costs

If you changed your mind:

You are responsible for the cost of return shipping

If the item is faulty, damaged, or incorrect:

We will cover reasonable return shipping costs
Or provide a replacement at no extra cost

We recommend using a tracked shipping service, as we are not responsible for lost return parcels.

7. Refund Process

Once your returned item is received and inspected:

You will be notified via email
Your refund will be processed within 5–10 business days

Refunds will be issued to your original payment method.

8. Partial Refunds (If Applicable)

We may issue a partial refund if:

The item shows signs of use
Packaging is missing or damaged
Accessories are not returned

9. Exchanges

We only replace items if they are:

Defective
Damaged
Incorrectly delivered

To request an exchange, email us at:
📧 [email protected]

10. Faulty or Damaged Items

If your item arrives damaged or faulty, please contact us within 48 hours of delivery and include photos.

We will:

Replace the item, or
Offer a full refund

11. Late or Missing Refunds

If you haven’t received your refund:

Check your bank account
Contact your payment provider
Contact us at [email protected]

12. Order Cancellations

You may cancel your order:

Before it has been dispatched → Full refund
After dispatch → You must follow the return process

13. Return Address

Return address will be provided after contacting us to initiate a return.

Business Address for reference:
Vision Boost Glasses
Unite Students Sherren House Student Accommodation
London, United Kingdom

14. Customer Support

For all return or refund inquiries, contact: